Privacy Policy

Ties (hereinafter referred to as "the Company") establishes the following privacy policy, constructs a system for the protection of personal information, and promotes the protection of personal information by thoroughly instilling the recognition and efforts for personal information protection to all employees.

Management of Personal Information

We, the Company, maintain the accuracy and up-to-date status of our customers' personal information. To prevent unauthorized access, loss, damage, tampering, leakage, and other risks related to personal information, we take necessary measures such as maintaining and managing security systems, establishing a management structure, and providing thorough employee education. We implement security measures to ensure strict management of personal information.

Purpose of Utilizing Personal Information

The personal information we receive from our customers will be used to respond to inquiries, provide information about our business, and send emails or any other documents as part of our communication.

Prohibition of Disclosure and Provision of Personal Information to Third Parties

We, the Company, appropriately manage the personal information entrusted by our customers and will not disclose personal information to third parties unless one of the following conditions applies:

  • With the consent of the customer.
  • In cases where it is necessary to disclose personal information to service providers entrusted by the Company to perform the services requested by the customer.
  • When disclosure is required by law.
Security Measures for Personal Information: Compliance with Laws and Regulations, and Review:

We, the Company, take comprehensive security measures to ensure the accuracy and safety of personal information.

Inquiries by the Individual:

If customers wish to inquire about, modify, or delete their own personal information, we will respond after confirming their identity.

Compliance with Laws&Regulations as well as the Review

We comply with Japanese laws and other regulations applicable to the personal information we hold. Additionally, we regularly review and strive to improve the contents of this policy.


Please contact us at the following address for inquiries regarding the handling of personal information by our company:

4698-2, Yomikaki, Nagiso-cho, Kiso-gun, Nagano, 399-5301, Japan

Cancellation Policy

Cancellation Date Penalty
6 to 10 days before the check-in date 30% of the accommodation fee
4 to 5 days before the check-in date 50% of the accommodation fee
No-show or 3 days the check-in date 100% of the accommodation fee